|Age (years)||No Cards||With CSC||With HUC||Enrolled PHO||PSC|
CSC= Community Services Card,
HUC= High User Card,
PSC= Prescription Subsidy Card (given after you and possibly family reach 20 prescription items in a year)
PHO= Primary Health Organization (most GPs are part of one, Specialists and Dentists are not)
Most prescriptions will carry a co-payment set by Government Policy. We will charge you this co-payment according to the information given to us on the prescription and in our records. Please ensure we have your updated CSC, HUHC or PSC cards as these may entitle you to extra subsidy. Some medicines are not fully subsidised and will carry a “part-charge” which you will be required to pay over and above the co-payment. In most cases there will be a fully subsidised alternative which we may be able to supply instead. This can be discussed when the need arises. In all cases a receipt will be issued showing the total cost to you. If there are other services you require, please consult our price list on our Home page, on the front door of the Pharmacy, or ask one of our staff for details.
We have a registered Pharmacist on site at all times and will be able to discuss your medicines and health care with you. Our dispensing staff all have appropriate qualifications and are supervised by a Pharmacist. Qualifications are displayed on the wall by the Dispensary.
Our Pharmacy services include professional advise and counselling about your medicines, including:
We also keep records of non-prescription medicines in your file as appropriate. Safety: For your safety we have an obligation to report any dangers about your medicines to your prescriber. This will be done in a confidential manner. We have written policies and procedures for security and take all reasonable steps to ensure the safety of customers and staff same services as in the past
Patient rights and responsibilities:
In the event of a complaint, please contact us and we will strive to sort out any issues. If we cannot resolve your complaint to your satisfaction you are entitled to contact the CDHB (ph 364 4103) or the Health & Disability Commission (ph 0800 377 766).